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Terms & Conditions

ORGANISER AND ELIGIBILITY  

Decode the Future PROTON EV Brand Name Contest (the “Contest”) is organised by Proton New Energy Technology Sdn. Bhd. (Company No. 202201030092 (1475789-X))  (the “Organiser”), a wholly-owned subsidiary of Perusahaan Otomobil Nasional Sdn Bhd (198301005788 (0100995U))

CONTEST DURATION  

The Contest begins on 20 May 2024 at “00:00:01” and ends on 5 June 2024 at “23:59:59” [“Contest Duration”]. The Organiser reserves the right to amend the Contest Duration at any time without prior notice. All entries outside the Contest Duration will be disqualified. Only completed entries will be entertained.

CONTEST MECHANICS  

Start by guessing the name of PROTON's new EV Brand Name in our quiz (Step 1). Then, test your quick-thinking skills by accurately reordering a series of images or statements as fast as you can (Step 2).

The requirements of the submitted entry should be as follows:  

  1. Participants must present their original IC (Identification Card) or Passport.
  2. Participants must be 18 years old and above.
  3. The contest is open to all individuals residing in Malaysia.
  4. Each participant is allowed to submit only one entry per IC number or passport number.

THE REQUIREMENTS OF THE SUBMITTED ENTRY SHOULD BE AS FOLLOWS:

  1. Participants must present their original IC (Identification Card) or Passport for verification purposes if they win a prize. Verification will be conducted by the Organiser through a secure process.
  2. Participants must be 18 years old and above.
  3. The contest is open to all individuals residing in Malaysia.
  4. Each participant is allowed to submit only one entry per IC number or passport number. Multiple entries from the same IC number or passport number will result in disqualification.

HOW TO WIN

  1. Quiz: Guess the name of PROTON's new EV Brand Name.
  2. Challenge: Quickly and correctly reorder the given images or statements.
  3. Invite and Follow: Share the contest link with friends to join and follow ProtonCarsOfficial (Facebook) or @protoncars (Instagram) for the winner announcement.

Each participant is allowed to submit only one entry per IC number or passport number. Multiple entries from the same IC number or passport number will result in disqualification.

Winners will be selected based on the accuracy and speed of their quiz and challenge responses. In the event of a tie, the earliest submitted entry will be given priority.

WINNING CRITERIA

  1. Correct EV Name: Only correct EV name entries will be considered. If no one guesses correctly, the closest guesses will be considered.
  2. Challenge Performance: Upon qualifying in Step 1, winners are then selected based on challenge performance and completion within the fastest time:
    • Priority 1: All 4 answers correct
    • Priority 2: 3 answers correct
    • Priority 3: 2 answers correct
    • Priority 4: 1 answer correct
    • Tie-Breaker: In case of a tie, the winner will be selected based on the earliest date and time of entry to the contest.

PRIZES

Grand Prize (1 Winner): RM 5,000 Cash.  

1st Runner Up (1 Winner): RM 1,500 Cash.  

2nd Runner Up (1 Winner): RM 1,000 Cash.  

Top 5 Entries (5 Winners): Each winner receives RM 100 Cash.

Winners will be notified via the contact details provided during entry submission. They must respond and claim their prize within 5 days of notification. Failure to do so will result in forfeiture of the prize, and an alternate winner will be selected.

Please log in at https://protonev.pronet.my with a REGISTERED and VALID email address with contact details.

TERMS AND CONDITIONS  

The Participants grant the Organiser the right to use any photos and/or other material received during the Contest or thereafter (including the Participants’ name, email addresses, contact numbers, photos, etc.) for advertising, marketing, and communication purposes without compensation to the Participant, his or her successors or assigns, or any other entity.

Employees of the Organiser, Proton Holdings Sdn Bhd,  Perusahaan Otomobil Nasional Sdn Bhd and all related subsidiaries, as well as staff from the marketing agency involved in this contest, are not eligible to participate.

All entries must be original and not infringe any intellectual property rights owned by any party. Participants may not raise, circulate, reproduce or otherwise furnish any materials containing intellectual property rights of any other party, including but not limited to copyright, or other proprietary information held by the other party without the prior written permission of the owner of the intellectual property rights or proprietary information. If you believe your work has been tampered with and displayed in violation of intellectual property rights, please contact the Organiser at protonevcontest@pronet.my

By submitting your participation to this Contest, all participants agree and acknowledge that all intellectual property rights in all entries will belong to the Organiser. The Organiser reserves the exclusive right to use, edit, modify, and publish the entries submitted by all participants, publishing the names of the participants, in such manner as it thinks fit for any advertising, trade, promotion purposes and for any other reason without prior notice to participants and participants shall not claim ownership or any payment or compensation in relation to any of this information or their entry.

By participating in the Contest, the Participants:  

  1. Agree to the use of their name, photograph, caricature, voice, biographical material and/or likeness, without compensation by the Organiser and/or any party authorized by the Organiser in connection with the Contest.  
  2. Grant the Organiser and any party authorized by the Organiser an irrevocable, worldwide, perpetual, royalty-free right and license to use any material submitted as part of their entry into the Contest, the photos, and any footage or materials that feature or otherwise include the Winners (collectively known as “the Works”) in any manner, for any purpose the Organiser may see fit, in all forms of media now known or hereafter invented.  
  3. To the fullest extent permitted by law, waive any moral rights or similar rights they may have in the Works or any part thereof throughout the world.  
  4. Undertake not to object to any use of the Works by the Organiser or any party authorized by the Organiser.  
  5. Without in any way limiting the scope of the Terms, hereby release the Organiser or any party authorized by the Organiser from any and all claims and causes of action for libel, slander, invasion of rights or privacy or publicity, or for any other claim or cause of action based upon, relating to, or in connection with the use made by the Organiser or any party authorized by the Organiser of any of the rights granted above.  
  6. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on the Organiser's reasonable request. The winner consents to the use by the Organiser and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner's voice, image, photograph, and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by the Organiser and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.  
  7. The Participant agrees that they are solely responsible for the content submitted. To the extent permitted by law, the Organiser shall not be liable in any way for such content. The Organiser reserves the right to release any content without notice of any reason whatsoever. The Participant warrants and agrees that:  
  8. They will not produce any content that is unlawful or fraudulent, or that the Organiser may consider whether it violates any intellectual property, privacy, publicity, or other rights, defamatory, contemptuous, obscene, or sexually abusive, inappropriate, violent, abusive, harassing, threatening, unpleasant in relation to race, religion, origination or gender, unsuitable for children under the age of 18, or otherwise inappropriate for publication;  
  9. They will obtain prior permission from any individual or property appearing in their content;  
  10. They will obtain full consent in advance from any individual who has created or has any rights in the content, for the use and the terms herein together;  
  11. The content shall not contain a virus or cause injury or harm to any individual or entity; and  
  12. They will comply with all applicable laws and regulations, including without limitation, individuals who control copyright, content, defamation, privacy, publicity, and access or use of computers or other individual communication systems.  
  13. The Organiser reserves the right to reject any entries that are incorrect, incomplete, suspicious, or invalid. The Participant agrees not to knowingly damage or cause interruption to the Contest and/or prevent others from entering the Contest.  
  14. The Organiser and its respective parent companies, affiliates, subsidiaries, licensees, directors, officers, agents, independent contractors, advertising, promotion, and fulfillment agencies, and legal advisors are not responsible for and shall not be liable for:  
  15. Disruption, network congestion, malicious virus attacks, unauthorized data hacking, data corruption, and server hardware failure or otherwise; any technical errors, whether due to the inaccessibility of the internet network.  
  16. Telephone, electronic, hardware, or software program, network, internet, server, or computer malfunctions, failures, interruptions, miscommunications, or difficulties of any kind, whether human, mechanical, or electrical, including, without limitation, the incorrect or inaccurate capture of entry information online.  
  17. Late, lost, delayed, misdirected, incomplete, illegible, or unintelligible communication including but not limited to e-mails.  
  18. Failed, incomplete, lost, garbled, jumbled, interrupted, unavailable, or delayed computer transmissions.  
  19. Any condition caused by events beyond the control of the Organiser that may cause the Contest to be disrupted or corrupted.  

Any injuries, losses, or damages of any kind arising in connection with or as a result of the gift, or acceptance, possession, or use of the Prize, or from participation in the Contest. For the avoidance of doubt, the Prizes are provided by the Organiser. The Participant hereby acknowledges and agrees that the Organiser excludes all warranty and/or liability in connection with the awarded Prizes and/or the Contest. The Participant shall assume full liability and responsibility in case of any liability, mishap, injury, loss, damage, claim, or accident (including personal injury and/or death) resulting from their participation in the Contest, redemption and/or usage of the Prizes. The Organiser shall not be held responsible for any loss, damage, or injury (including death) in any manner whatsoever suffered by the Participant as a result of the participation in the Contest, redemption, and/or usage of the Prizes. The Organiser and its respective parent companies, subsidiaries, affiliates, licensees, directors, officers, employees, agents, independent contractors, and advertising/promotion. 

Agencies make no warranties, express or implied, in fact or in law, relative to the use or enjoyment of the Prize, including, without limitation, their quality, merchantability, or fitness for a particular purpose.

By participating in the Contest, winners agree to grant the Organiser and its respective parent companies, subsidiaries, affiliates, licensees, directors, officers, agents, independent contractors, and advertising/promotion agencies the use of data collected through the Contest website, likeness, biographical data, and statements for purposes, including, without limitation, advertising, trade, or promotion, in perpetuity, in any and all media now known or hereafter devised, without compensation, unless prohibited by law. 

Winners will be contacted by the organiser or the marketing agency via the contact numbers provided when participating in the contest. Contact may also be made through phone, email, or social media channels.

If the winners cannot be contacted and/or the registration is ineligible and/or fails to claim a Prize and/or fails to timely return the completed and executed declaration and releases as required, the Prize may be forfeited and an alternate winner may be selected. Refusal or return of the winners’ notification as undelivered will also result in disqualification and an alternate winner may be selected. Appeals to check the status of entries will not be entertained.

The Organiser reserves the right to end the Contest earlier or extend the Contest Duration at its own discretion.

All costs, fees, and/or expenses incurred or to be incurred by the Winners in relation to the Contest and/or to claim the Prize(s), which shall include but not be limited to the costs for transportation, postage/courier, personal costs, and/or any other costs, are the sole responsibility of the Winners. The Organiser will not be responsible for any loss or damages during prize delivery.

The Organiser reserves the right in its sole and absolute discretion to change the prizes as it sees fit and deal with any unclaimed prizes in any manner. Any change will be final and binding upon every Participant in the Contest.

The Prizes are non-negotiable, non-transferable, non-refundable, and not exchangeable for cash, credit or kind, either in part or in full except at, the sole and absolute discretion of the Organiser and is subject to the terms and conditions accompanying the Prize. The Prize cannot be sold or bartered. There is no refund for a partially used Prize. The Organiser may at its sole and absolute discretion withdraw and/or substitute any Prize with any other item of similar value without notice and without furnishing any reason. Unless otherwise stated, the Winner is solely responsible for any and all taxes and/or fees as well as all additional costs that may be incurred in relation to the Prize.

The Winners of the Contest are not allowed to represent and/or endorse any other brands, companies, or entities that are directly or indirectly in competition with the PROTON brand, or be detrimental to the brand as deemed fit.

Judges’ decisions are final and any complaints will not be entertained.

By participating in the Contest, the Participant hereby agrees that he/she shall not, directly or indirectly, give, promise or offer and undertake not to give, promise or offer money, donations, gifts, or other benefits whatsoever in order to influence with corrupt intent the Organiser or any private person or business, or any employee or public international authority, or anyone acting on the Organiser’s behalf, in the exercise of authority or in connection with obtaining any improper benefit or advantage with respect to this Contest or any matter covered by these Terms or otherwise take any action (or fail to take action when required) that would violate any applicable laws, including but not limited to any applicable local laws and/or regulations.

Participation in the Contest constitutes the participant’s full and unconditional agreement to and acceptance of these Terms & Conditions.

The Organiser reserves the right to omit, add or amend these Terms and Conditions at any time without any prior notice. Any new or amended Terms and Conditions will supersede the existing Terms and Conditions with immediate effect.

The invalidity, illegality, or unenforceability of any terms hereunder shall not affect or impair the continuation in force of the remainder of the Terms and Conditions of this Contest.

PRIVACY NOTICE PURSUANT TO PERSONAL DATA PROTECTION ACT 2010  

By participating in the Contest and/or providing your personal data to the Organiser, you warrant and represent that you have read and understood the Privacy Policies enclosed in these Terms and Conditions:

  1. smart Privacy Policy
  2. PROTON Privacy Notice

You consent to the Organiser processing your personal data in accordance with these Privacy Policies. You agree to indemnify, defend, and hold the Organiser harmless against any loss, damages, costs, claims, actions, or liabilities occurring due to your breach of the aforesaid warranty and representation.

The Organiser has taken the relevant cautionary and security measures to ensure the safekeeping of all of the Participants’ personal data, and requires all third-party data processors to comply with the same measures. Please note, however, that the Organiser can present the Participants’ personal data should it be required to do so by the law, or by a search warrant, subpoena, or court order. In compliance with the laws of Malaysia, the Participants hereby consent and authorize the Organiser to collect, process, to safely keep the required details and to disclose the Participant(s) personal details to the related parties involved in organising this Contest. Any withdrawal of the Participant(s)’ consent given shall be made in writing and received by the Organiser before the expiry of the Contest Duration and in such event, the Participant(s) shall be deemed to have withdrawn from the Contest.

Under the laws of Malaysia, the rights of Participants include:  

  1. The right to withdraw consent for the use of their personal details at any time by contacting the Organiser and providing the Organiser with the name and e-mail address of the Participant so the Organiser can remove it.
  2. The right to obtain a copy of the personal data held by the Organiser of the Participant [The Organiser reserves the right to charge a small fee to exercise this right].
  3. The right to correct inaccurate personal data held by the Organiser.

The right to obtain access, request correction, or withdraw consent to disclose any personal information held by the Organiser. Such requests can be made via email to the following: protonevcontest@pronet.my

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Privacy Policy

PERSONAL DATA PROTECTION NOTICE

Proton New Energy Technology Sdn Bhd (“PRO-NET”) respects and is committed to the protection of your personal information and privacy. This Personal Data Protection Notice sets out how your personal information is collected and handled in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). Please note that PRO-NET may amend this Personal Data Protection Notice at any time without prior notice and will notify you of any such amendment via our website or by email.

1. Definitions:

(i) “Us”, “our” and/or “we” shall mean PRO-NET and/or any company, organization, body corporate, and/or entity forming any part of PRO-NET and shall include our agents, employees, contractors, and sub-contractors;

(ii) “PDPA” shall mean Personal Data Protection Act 2010 (Act 709) and any and all subsidiary legislation, regulations, and/or orders made thereunder and as may be supplemented from time to time and any guidelines and/or directives issued by any relevant authority;

(iii) “Personal Data” has the meaning assigned to it under the PDPA;

(iv) “Processing” shall have the meaning assigned to it by the PDPA;

(v) “Products and/or services” shall mean any products, goods, items, services, websites, applications, amenities and/or facilities provided by us.

2. Your Personal Data will be processed by us or by parties acting on our behalf. Such Personal Data will include but not be limited to your name, national registration identity card number, contact details, passport number, nationality, race, birth date, age, gender, address, telephone number, e-mail address, religious beliefs, medical records, criminal records, affiliations, political beliefs, information in audio/video format (including voice, closed-circuit television (“CCTV”) or security recordings), images (including photograph), biometric information and location tracking or global positioning system (“GPS”) information and any other information relating directly or indirectly to you or which may be used to identify you.

3. We may process your Personal Data for the following purposes:

(i) To provide you with products and/or services and any other purpose relating to our provision and/or your usage of said products and/or services;

(ii) To maintain internal records;

(iii) To verify your identity;

(iv) To contact you;

(v) To respond to your queries, if any;

(vi) To enable you to enter into a contract with us;

(vii) To carry out research and analysis;

(viii) To conduct marketing and promotion;

(ix) To process and facilitate financial transactions, including loans and deposits;

(x) To conduct audits, investigations, or any other inquiry;

(xi) To conduct any legal proceedings or in relation to any legal action;

(xii) To prevent any unlawful act;

(xiii) To carry out any action provided for by law or required by an authority;

(xiv) To achieve any other purpose which, in our estimation, is necessary and/or reasonable in the circumstances.

Where you have indicated your consent to receiving marketing or promotional updates from PRO-NET, you may opt out from receiving such marketing or promotional material at any time. You may select the relevant “unsubscribe” option as may be provided in PRO-NET’s marketing or promotional material, or you may contact our Customer Care stated in Clause 11.

4. We may collect your Personal Data from the following sources:-

i. From you;

ii. From your usage of the products and/or services;

iii. From any communication provided by you to us;

iv. From any publicly available source;

v. From any third party;

vi. From automated means, including but not limited to, online advertisements (including our advertisements on third-party websites), visit our social media/social networking pages (or their relevant platforms or corresponding mobile applications), or download and/or use one of our mobile applications, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications, we may collect your IP address, your unique device identifier (or other device identifier) and/or geo-location data to offer you certain features or functionalities within that mobile application. As outlined in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

5. You have the right to request access to and to request correction of your Personal Data. We reserve the right to refuse any request for access or correction to your Personal Data for the reasons permitted under law. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, and/or any other liability resulting directly or indirectly from such effects.

6. We may disclose your Personal Data to the following parties:

(i) A party to whom disclosure is provided for under the law or required by an authority;

(ii) A company related to us;

(iii) Our business partners, agents, employees, contractors, sub-contractors, service providers, and suppliers;

(iv) Credit reference agencies to assess creditworthiness;

(v) Service providers to assist with banking operations;

(vi) Auditors, consultants, accountants, lawyers, or advisors;

(vii) Any other party to whom disclosure is, in our estimation, necessary and/or reasonable in the circumstances.

7. You have the right to limit our processing of your Personal Data. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, and/or any other liability resulting directly or indirectly from such effects.

8. The Personal Data you provide to us is obligatory and necessary for us to provide you with the products and/or services. Any failure to provide such Personal Data may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, and/or any other liability resulting directly or indirectly from such effects.

9. Our page may contain links to other sites or websites. However, please be aware that PRO-NET is not responsible for the content or privacy practices of such other sites or websites. In these instances, our Privacy Policy herein will not apply. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website that is linked to PRO-NET’s page, you should consult the site’s privacy policy before providing your personal information.

10. In the event of any conflict between this English language Personal Data Protection Notice and its corresponding Bahasa Melayu Personal Data Protection Notice, the terms in this English language Notice shall prevail.

11. You can contact us or submit your inquiry in regard to the processing of your personal data at  smartcare@pronet.my .

PROTON HOLDINGS BERHAD GROUP OF COMPANIES – PERSONAL DATA PROTECTION NOTICE

PROTON Holdings Berhad Group of Companies (“PROTON”) respects and is committed to the protection of your personal information and your privacy. This Personal Data Protection Notice explains how we collect and handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). Please note that PROTON may amend this Personal Data Protection Notice at any time without prior notice and will notify you of any such amendment via our website or by email.

  1. Definitions:
    1. “Us”, “our” and/or “we” means PROTON HOLDINGS BERHAD and/or any company, organization, body corporate, and/or entity forming any part of PROTON HOLDINGS BERHAD and shall include our agents, employees, contractors, and sub-contractors;
    2. “PDPA” means Personal Data Protection Act 2010 (Act 709) and any and all subsidiary legislation, regulations, and/or orders made thereunder and as may be supplemented from time to time and any guidelines and/or directives issued by any relevant authority;
    3. “Personal data” has the meaning assigned to it under the PDPA;
    4. “Processing” shall have the meaning assigned to it by the PDPA;and
    5. “Products and/or services” means any products, goods, items, services, websites, applications, amenities and/or facilities provided by us.
  2. Your personal data will be processed by us or by parties acting on our behalf. Such personal data will include (but will not be limited to) your name, national registration identity card number, contact details, passport number, nationality, race, birth date, age, gender, address, telephone number, e-mail address, religious beliefs, medical records, criminal records, affiliations, political beliefs, information in audio/video format (including voice, closed-circuit television (“CCTV”) or security recordings), images (including photograph), biometric information and location tracking or global positioning system (“GPS”) information and any other information relating directly or indirectly to you or which may be used to identify you.​
  3. We may process your personal data for the following purposes:
    1. To provide you with products and/or services and any other purpose relating to our provision and/or your usage of said products and/or services;To maintain internal records;
    2. To verify your identity;
    3. ​To contact you;
    4. ​To respond to your queries, if any;
    5. To enable you to enter into a contract with us;
    6. ​​To carry out research and analysis;
    7. ​To conduct marketing and promotion;
    8. ​To conduct audits, investigations, or any other inquiry;
    9. ​To conduct any legal proceedings or in relation to any legal action;
    10. ​​To prevent any unlawful act;
    11. ​To carry out any action provided for by law or required by an authority;and
    12. ​​To achieve any other purpose which, in our estimation, is necessary and/or reasonable in the circumstances.
    ​​Where you have indicated your consent to receiving marketing or promotional updates from PROTON, you may opt-out from receiving such marketing or promotional material at any time. You may select the relevant “unsubscribe” option as may be provided in PROTON’s marketing or promotional material or you may contact our Customer Care stated in Clause 11.
  4. We may collect your personal data from the following sources:
    1. From you;
    2. ​From your usage of the products and/or services;
    3. From any communication provided by you to us;
    4. From any publicly available source; and
    5. From any third party.
  5. You have the right to request access to and to request correction of your personal data. We reserve the right to refuse any request for access or correction to your personal data for the reasons permitted under law. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.
  6. We may disclose your personal data to the following parties:
    1. A party to whom disclosure is provided for under law or required by an authority;
    2. A company related to us;Our business partners, agents, employees, contractors, sub-contractors, service providers, and suppliers;
    3. Auditors, consultants, accountants, lawyers, or advisors; and
    4. Any other party to whom disclosure is, in our estimation, necessary and/or reasonable in the circumstances.
  7. You have the right to limit our processing of your personal data. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.
  8. You have the right to request for deletion or erasure of your personal data. We will try to do so promptly, and, to the extent reasonably possible, we will inform anyone who has access to your personal data as provided in Clause 6 on your request. Please note that in some circumstances and to the extent permitted by law, we will not be able to delete your personal data without also deleting your user account with us. We may be required to retain some of your personal data after you have requested deletion, to satisfy our legal and contractual obligation. We may also be permitted by applicable laws to retain some of your personal data to satisfy our business needs.
  9. The personal data you provide to us is obligatory and necessary in order for us to provide you with the products and/or services. Any failure to provide such personal data may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.
  10. In the event of any conflict between this English language Personal Data Protection Notice and its corresponding Bahasa Malaysia Personal Data Protection Notice, the terms in this English language Notice shall prevail.
  11. Contact information : Customer Care Call Centre at  1-800-888-398 or email  customercare@proton.com.